Refund Policy - Instore Purchases

We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully.

However, if you are not fully satisfied with your purchase within 7 days after delivery, please contact us to discuss your concerns. 

We may, at our discretion and only if the goods are in saleable condition, either exchange your purchase or accept your purchase back, whereby a credit will be issued for use against future purchases. Freight and associated costs of all product exchanges or returns will be met by the customer.

Goods specially ordered in or custom made are non-returnable.

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

 

Refund Policy - Online Purchases

 

General

Due to the custom made nature of our furniture, selected items only are available to purchase online. Custom makes and NZ made furniture is only available for purchase in store - please contact one of our staff for assistance.

Price policy

The prices of products available online may at times be lower than prices in-store.  Should you choose to purchase in-store, any lower online price at the time is not available.
Any prices that are displayed as $0.00 are a result of a system error. While we take every effort to ensure accurate pricing, erroneous pricing terms such as $0.00 products will not be honoured. 

Product Availability

While we make every effort to maintain sufficient stock, at times items sell out or delivery delays occur beyond our control.  Should the item you ordered not be in stock we will contact you to advise when the item will be available.  You have the option to cancel your order should this occur and we will refund your payment. Dimocks Homestore waives any liability in the case of inventory shortages.

Damage in Transit

Our shipments are carefully inspected before leaving our warehouse but if upon delivery the goods are damaged or defective please let us know. We will arrange for a replacement to be sent to you.

Please check your purchase for transit damage before the carrier leaves.  Any damage found must be noted on the carrier’s delivery docket.